Airport Resources

Manhattan Methodology

Based on our deep understanding of the airport sector with its peaks and troughs in air traffic, we have designed a management system that helps us plan more efficiently for capacity and resource use.

Considering that many Spanish airports are tourism-oriented and seasonality levels are very high, we constantly analyse possible variations to avoid under- and overcapacity. Our data-driven analysis allows for more accurate planning, designing, and adjusting of our resources to the current demand of our clients and result in a reduction of additional or unnecessary costs.

To respond to sudden peaks in air traffic, we’ve built in sufficient spare capacity in terms of both human and material resources. Thanks to the scale of our business in Spanish airports, we’ve been able to create a flexible pool of workers, fully trained and prepared, to step in when required. Also, additional equipment is available to service all aircrafts in a timely manner.

24/7 Operational Control Centre

Our 24/7 operational coordination centres, based in Palma de Mallorca and Barcelona, are responsible for:

  • Controlling overall service performance in real-time
  • Managing internal and external communication
  • Manage incidents and non-conformities in a minimum amount of time
  • Controlling employee attendance
  • Executing specific escalation plans when required


We have an extensive fleet that includes many different types of vehicles, fully IATA compliant, to support our aircraft cabin cleaning, PRM and cleaning services. Our maintenance programme ensures this fleet remains fit for purpose.

At the airports of Barcelona, Palma de Mallorca, Ibiza, Alicante and Valencia we have the following vehicles:

  • Self-propelled potable water truck with lift platform
  • Self-propelled toilet servicing trucks
  • Vans
  • Garbage disposal trucks
  • Light vehicles
  • Support vehicles

The transition to a wholly electric fleet is a central component of Mitie’s Plan Zero commitment to eliminate carbon emissions from its power and transport. Its current fleet of EVs already reduces Mitie’s annual CO2 emissions by around 10,000 tonnes and the business has a detailed timeline to switch the rest of its vehicles to zero emission by 2025.

Accordingly, Mitie is gradually switching its airport vehicles to zero emission and future purchases will give priority to EV vehicles always to help Aena achieve its EV conversion target of 49% by 2030.