Our Value Proposition

Plan Zero

We have launched a new industry-leading ‘Plan Zero’ commitment, pledging that we will reach net zero Scope 1 and 2 emissions by 2025.

Plan Zero is focused around three key pillars, encompassing the key areas of environmental impact for our business, with specific targets to:

  • Eliminate carbon emissions from power and transport
  • Eradicate non-sustainable waste
  • Enhance inefficient buildings to meet the highest environmental standards
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Lean Management

Mitie has developed a set of LEAN tools that seek to maximize tasks that add value and eliminate those that do not. We organize workshops with site teams in order to improve productivity by eliminating inefficiencies. This allows us to reduce costs and improve the quality of services provided.

LEAN Accomplishments:

  • Simplified processes
  • Improved client experience
  • Reduction in operating costs
  • Improved satisfaction from the client for shared savings
  • Improved contract profitability


At Mitie, safety is our number one priority and our goal is simple… zero harm – to our people, our customers, and to members of the public passing through the facilities we take care of. This means workplaces where nobody gets hurt, ever. It means making sure that everyone goes home to their families at the end of each shift or working day without having suffered or caused harm in any way.

To achieve this, we’ve developed a set of LiveSafe Rules. We owe it to ourselves, our families our colleagues and our clients to put the LiveSafe rules into practice every single day of our working lives, wherever we are, and in whatever we do.

At Mitie, we have five key principles which we believe in:

  1. All injuries and occupational illnesses are preventable
  2. Everyone is responsible for safety
  3. Safety is a condition of employment
  4. Everyone has the right to challenge anyone
  5. Never think you can’t keep improving

These are complemented by:

  • Service specific risk assessments and method statements for every activity
  • Induction training
  • Toolbox talks/refresher training to reiterate key safety measures and behaviours
  • Safety Audits and reports

Social Value & Responsible Business

As a responsible business that embraces the UN’s Sustainable Development Goals, we seek to unlock social value that creates positive economic, environmental and social impacts.

This bold ambition ensures that we play our part in delivering the exceptional, every day for our customers, our people, the communities we support and the world in which we live.

Our approach to social value

To ensure maximum positive impact, we break our social value commitments down into five key pillars:

  1. People
  2. Responsible Supply Chain
  3. Communities
  4. Environment
  5. Innovation
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